COVID-19 DELIVERY & SAFETY UPDATES
Due to the Covid-19 pandemic,you may experience delivery delays but we are committed to getting your jewelry to you as soon as possible.
Why COVID-19 may cause delivery delays
1. New COVID-19 health and safety regulations apply to all workplaces.
We’re doing our bit to keep the community safe and prevent the virus spreading – and this has meant changing how we do things. Social distancing within our processing facilities means we can’t always move items as quickly as we would like.
2. Fewer passenger flights
We usually rely on passenger flights to transport our parcels, but many domestic and international routes are currently suspended. Remaining routes have much lower frequencies.
3. International factors
Deliveries to and from overseas depend on postal and delivery services in other countries.
- Restrictions and operational constraints are causing delays in most countries.
- Some countries are not currently accepting parcels.
- Fewer international flights mean some items may be delayed.
- Items may be held longer than usual by USA and overseas customs authorities.
What we’re doing about it
Our top priority is the safety of our customers and team members. In light of current uncertainty surrounding the outbreak of COVID-19, we are taking all necessary steps to follow the World Health Organization guidelines, and doing everything in our power to ensure that all health and hygiene standards are adhered to:
1. In our workshops, gloves and masks are required to be worn by anyone.
2. Before being shipped, all of our jewelry receives an extensive cleaning up.
3. Upon receipt of a return, each piece is disinfected by an in-house member of our team.
4. All international travel, all unnecessary domestic travel, and all large company gatherings are eliminated.
5. Self-quarantines for anyone who has traveled to the CDC’s outlined high-risk countries are required.
To create the best possible experience for you as you continue to celebrate meaningful moments in the current environment, we are operating with vigilance, compassion and care so that we can manage through this difficult time together. As always, thank you for being such a loyal customer. Please take care of yourselves and your family.