RETURN & EXCHANGE
30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at zulabox, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
* If you want the refund to be issued to your original payment account, please contact one of zulabox representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
zulabox will charge a 35% restocking fee for the return or exchange of the below items.
- Items that are customized with 10K white gold/10K rose gold/10K gold.
- Items that are customized with14K white gold/14K rose gold/14K gold.
- Items that are customized with18K white gold/18K rose gold/18K gold.
- Items that are customized with moissanite stones.
- Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.
Self Service Return & Exchange Instructions
Step 1: Initiate your return
Email to [email protected] with the item(s) you want to return.
Step 2: Receive return notification email
Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from zulabox within 48 hours. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 4: Upload return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.
We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.