Return & Refund
By placing an order through the zulabox website you agree to the terms below. We have set these policies to ensure that you are fully aware of our return and refund methods and procedures. These policies are applicable to the country listed on our shipping policy.
Customers may apply for a return or exchange within 30 days of receiving the product(s). Refunds will be made by the same method you used to pay.
Sale and promotional items are excluded and remain subject to our regular return & refund policy.
We accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customized items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team (Email: [email protected]) to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach them to the package without closing. These documents are required for customs, so please complete all 3 copies.
Step 4: Turn the package over to the courier, after the courier has checked the return shipment, please close the package securely.
Note: Items sent back to us without first requesting a return will not be accepted.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by zulabox in case of returns.
Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Room 2-205, 2nd Floor, Li CHIANG Industrial Centre, No.2, Xinji Avenue East, Xinji Village, Nancun Town, Panyu District, Guangzhou, Guangdong, China.
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Email: [email protected]
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